Bills can't be paid over the phone. However, you can pay your bill online using our online service.
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Yes, the City has the authority to discontinue your water service or shut off your water in compliance with the duly adopted City of Troy, Department of Public Utilities, "Rules and Regulations," Section 111. Under that section, the department can discontinue water service for various reasons including non-payment.
Bills change according to water usage, which fluctuates as a result of a number of things, including the number of people who live at a property. Everyone has different personal water habits that will affect the amount of water used in a given month, and water consumption may vary from season to season. Many customers increase their water consumption in the summer months by using water cooled air conditioning, watering gardens, washing cars, filling swimming pools, etc. Bills may also fluctuate based on the number of days in a billing period. The City of Troy bills quarterly, however, on occasion a bill can be over or under the 90 day period. Most bills are based on actual readings, while estimated bills are based on usage history.
Bills change according to water usage, which fluctuates from month to month. Many customers increase their water consumption in the summer months by using water cooled air conditioning, watering gardens, washing cars, filling swimming pools, etc. Otherwise, a drastic increase in consumption could be an indication that a problem at a property exists and should be inspected for leaks by checking all plumbing, fixtures and water appliances.
Bills change according to water usage, which can fluctuate based on personal water habits. You can lower the water consumption at your property by installing water saving devices or following some simple conservation tips.
Actual readings are obtained quarterly by a meter reader. Many meters are read by an outside register that transfers the meter reading to a location for easy access. If this register is blocked on in a yard that is locked, the usage will be estimated based on previous usage. Newer meters are able to be read remotely, this means the meter readers can obtain the usage from driving by the customers home. If you have a questions please contact the billing office at 518-279-7100
Your sewer charge is based on the water consumption at your property.
Credit cards are also accepted online via the website.