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1. How is the service rate calculated?

The rate is based on the New York State Real Property System (NYSRPS) file for the City of Troy. For example, if your house is identified as a two family / two unit home, then you will be billed $386 total.

2. I own and live in a two family home, but do not rent the second unit. Will I be required to pay a fee for both units?

An owner-occupied two-unit property who has elected not to rent such residential unit on a permanent basis can apply for an exemption from the fee for the non-rented unit. The owner of the property may complete an exemption form with the City's Code Enforcement office or complete and download the "Solid Waste Collection Fee: Exemption Application Form (PDF)". 

Please return the form in-person to the Mayor's Office at Troy City Hall, or by mail to:

City of Troy
c/o Sanitation Disputes
433 River Street
Troy, NY 12180

Upon verification the fee will be exempt.

3. I currently use a private garbage collection service. Will I be exempt from the solid waste fee?

Yes, any commercial or residential property that has private garbage collection service will be eligible for exemption from the collection fee. Please provide certification of private collection -such as a contract with the company - when returning your bill to the City for verification. Upon verification, the fee will be exempted.

4. I qualified for the Enhanced STAR property tax exemption. How does that affect the residential unit fee?

The owner of an occupied residential property who has qualified for Enhanced STAR will be entitled to the exemption from the fee for the residential unit in which the owner is actually residing. For example, if the owner lives in a two unit home and qualifies for the Enhanced STAR exemption the one unit in which he/she occupies would be exempt, but the additional unit would be subject to the fee. Please note this on your bill upon payment and the City will verify.

5. My property is a vacant building, parking lot, or garage. Will these parcels be exempt from the fee?

Buildings registered with the City's vacant building registry are eligible for exemption from the fee. Please make notation on your bill and return to the City for further verification. Upon verification from Code Enforcement the bill will be exempted.

6. I received a bill for a two-unit property, but my house is a one-family home. Why is this happening?

If you believe your property was incorrectly identified, please contact the City Assessor’s office at (518) 279-7126 or (518) 279-7127.