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Occasionally, leaks develop behind walls or in areas that are not visible. Read your meter periodically to monitor for drastic changes.
If you will be away for an extended period of time, you may call the maintenance department at 518-237-0241 to shut off the water service at your property. Once the water service is shut off, all faucets should be completely drained. In addition, you should notify the billing office at 518-279-7100 of your forwarding address, so that you may receive your water and sewer bills. Troy has a return service with the Post Office, and any bills which are undelivered are returned to the city.
It is the responsibility of the property owner to protect the service pipe and water meter from freezing. If your meter does freeze, the City of Troy will replace the meter, and your account will be assessed a meter replacement fee. If the service pipe freezes, it is the owner's responsibility to thaw the frozen pipe or consult a licensed plumber.
Tips on preventing your pipes from freezing:
Do not use an open flame to thaw a frozen pipe. This is not only a fire hazard, it could also cause a steam explosion. Use a hair dryer or heat lamp to thaw a frozen pipe, and open a nearby faucet to release vapor from melting ice.
When pipes are frozen, there is often water available at one faucet but not another. If there is no water at all, the problem may be in the street. Call the Department of Public Utilities maintenance department at 518-237-0241.
Your water meter is read from left to right, just like a car odometer. Your meter reads in gallons of water.